CONCERTS ON THE CREEK 2021 RULES AND REGULATIONS

Concerts on the Creek 2021 – Important Information 

 

TERMS

All sales are final.  Tickets are non-refundable, non-transferable, non-exchangeable and are not eligible for resale. Please adhere to the published ticket limits. If you exceed the ticket limit, you may have any or all of your orders and tickets canceled without notice.

 

PLEASE NOTE

    • Seating layout is subject to change to ensure a compliant, socially distanced and pleasant viewing experience.
    • Concerts on the Creek at ESSA Bank Park is located on a grassy park site.  Please wear appropriate footwear for safely enjoying the experience. Lawn chairs recommended.
    • Respect the environment.  Use the trash and recycling receptacles.
  • Respect other attendees and our staff…and have fun!

 

Guest Expectations

  • Guests will undergo a temperature check prior to entering the park.
  • Masks are mandatory when entering, exiting, or traveling throughout the venue, including concession areas or restrooms. Masks are not required while in Guest Pod.
  • Masks are not required while in Guest Pod, however in accordance with the Pennsylvania mandate:  When outdoors, a mask must be worn if you are not able to remain physically distant (at least 6 feet away) from someone not in your household the entire time you are outdoors. 
  • Guests will receive one verbal warning from staff regarding mask requirements before being asked to leave the venue. Policy violation will result in removal from the show. Refunds will not be issued.

Staff Protocols

  • Staff will undergo a temperature check prior to entering the venue.
  • Any staff experiencing symptoms, temperature over 99.9, or with previous exposure to a known COVID-19 case, will be instructed to vacate the site.
  • Staff are required to wear face masks at all times.
  • Security will be on site.
  • Staff / Security will enforce social distancing etiquette.

Venue Protocols

  • Guest Pods must be reserved in advance by purchasing tickets online.
  • Guest Pods have a two- or 4-person person occupancy limit, as indicated.
  • Venue has an extremely limited social distanced capacity.
  • All bags will be checked upon entering (see Bag Policy.)
  • One way foot traffic will be permitted throughout the venue as marked.
  • Lines will be socially distanced, indicated by ground markers.
  • Cashless systems are preferred; please use credit or debit cards whenever possible.
  • Hand sanitizing stations will be available at the entrance, concession areas, restrooms, and throughout the venue.
  • High-touch areas including door handles and counter surfaces will be regularly disinfected throughout the show.
  • Restrooms will be cleaned and stocked regularly.
  • This is a smoke-free venue.
  • Venue policies, site map, and protocols to be posted throughout the venue and online.
  • Venue is not responsible for lost, damaged or stolen items.  

Bag Policy

  • All guests will be subject to metal scan and a thorough bag search.
  • Leave bags in car – recommended.
  • Purses larger than a clutch bag, backpacks, hard or soft coolers, briefcases, luggage of any kind, computer bags, camera bags, or bags larger than the permissible size are all prohibited.
  • Chairs must be removed from carry bags.  We can assist carrying them to your site if needed.
  • Exceptions will be made for medically necessary items after proper inspection.  Please contact ticketsales@shermantheater.com in advance to request an exception.

FAQ

  • What is the size for each Pod?  Guest Pod is 5’x5’, Social Distance Grid is 8’x8′
  • How many people are allowed per Pod? Up to two for a 2-Pod and up to four for a 4-Pod.
  • Can Pods be merged?  No
  • What is Pod spacing indicated by? Pods will be outlined on the field with paint and or markers.
  • How will I know where my pod is located? House staff will gladly show you to your Guest Pod. 
  • Does the full party have to arrive at once? No
  • Do you have to pay for parking? On site paid parking is available in advance only. Additional parking available throughout the town.  Be aware of metered and legal parking spaces. See our map of parking spots.
  • Is there handicapped parking? Yes
  • Is there an ATM on site? Yes
  • Is there First Aid? Yes
  • Is there a smoking area? Yes
  • What time do gates open? Parking Lot opens at 6:00 PM on Fridays and 5:00 PM on other days
  • Is there re-entry? No
  • Are shows all ages? Yes unless noted otherwise
  • Are masks mandatory? Masks are not required while in Guest Pod, however in accordance with the Pennsylvania mandate:  When outdoors, a mask must be worn if you are not able to remain physically distant (at least 6 feet away) from someone not in your household the entire time you are outdoors. 
  • Are chairs provided? Please bring your own lawn or beach chair.  (Must be removed from the carrying bag.)  Plastic folding chairs are also available for rent.
  • Can you bring food/beverage? No outside food or beverage will be permitted.
  • Is food available on site? Food trucks
  • Are beverages available on site? Yes, soda and water.
  • Are restrooms available on site? Yes
  • What is the weather cancellation policy? All events are rain or shine. No refunds or exchanges will be issued in the event of rain.
  • I forgot my mask, will they be available?  Disposable Masks are available upon request.  
  • Allowed and prohibited items are subject to change.