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FAQ

FAQ

Address: Sherman Theater and Box Office, 524 Main Street, Stroudsburg, PA 18360

Box Office: (570) 420-2808

Below is a list of frequently asked questions pertaining to the Sherman Theater.  If you have a question that is not answered, please feel free to call 570-420-2808.

 

I saw tickets for sale on another website and they were more expensive, are these tickets real?

 

Third party “ticket resale” web sites create the illusion that they have “special access” to the best seats in the house, or that they are authorized sellers for the Sherman Theater, but all they do is purchase tickets from the Sherman or private individuals, and resell them at inflated prices. None of the price markup benefits the theater or the artist, who were the entities that put up the money and the time and the energy to create the show in the first place, and the Sherman Theater can't confirm that tickets purchased from anywhere other than ticketmaster.com or the Sherman Theater directly are valid. 

 

Is the Sherman Theater an all ages venue?

 

- All Sherman Shows are all ages unless otherwise stated.

Do children need a ticket?

-Anyone attending a show at the Sherman does need a ticket regardless of age unless otherwise stated.

How do I purchase tickets?  Are there ticket fees?

- Purchasing Tickets; Tickets for shows at the Sherman Theater can be purchased in person at the box office. Tickets purchased at the box office will incur a $3 fee.  Tickets may also be purchased on our website, by phone, and through Ticketmaster. All tickets purchased online or via the phone will incur applicable Ticketmaster fees.

Can I get a refund?

- Ticket Refunds: Tickets are non-refundable except in the event of a cancellation and then tickets are refundable at the original point of sale.

How will I know if a show is cancelled?

-Canceled Shows: If a show is cancelled at the Sherman for any reason, it will be on the theater website. Every effort will be made to contact ticketholders directly to let them know of the cancellation.

Where can I pick up my Will Call tickets?

- Will Call is located in the box office of the venue. Tickets may either be held in the Will Call or mailed to your home, depending on your request.

Are tickets available the day of the show?

- Day of Show Tickets: You may purchase tickets at the box office the day of show if any tickets are still available.

What forms of payment do you accept?

 We accept cash and credit cards: Visa, MasterCard, and Discover.

 What is your policy on taping and photography?

- No flash photography or professional lenses are permitted. Point and Shoot cameras are allowed unless otherwise restricted by the act. No video recording. Audio recording is allowed on a per show basis, please call the box office to ask permission prior to the show.

Do you have a bar & concession?

- We have a full bar and concession stand. Stations are cash only. Debit for cash is available at the box office day of show for all patrons.  (and yes food and beverages are permitted in the auditorium.)

Can I bring in my own water?

- Outside food and beverages, including water, are not permitted in the Sherman Theater at any time.

Will my bag be checked when I enter?

- We recommend all patrons travel light, as we reserve the right to inspect bags and patrons for any contraband. Spikes, chains, knives, mace, weapons of any kind, flasks, illegal drugs and contraband, etc. will not be allowed beyond the security checkpoint. We recommend you leave those items in your car or at home. Any objects checked in before the show will be returned by security after the show.

Will there be seats available at my show?

- Shows at the theater vary; some have seats, some do not. Members are granted entrance prior to the public. GA ticketholders are allowed entrance on a first-come-first-served basis. Reserved balcony seating for GA shows is only available to members of the Sherman Theater. For seated shows, VIP and Skyboxes are available for purchase. If you have any concerns, please call the box office at 570.420.2808.  **Some GA shows are standing shows and seats may not be available. The reference to section, row, and seat numbers on the tickets are only a method accounting. If you have any questions about reserved seating  and early entry at general admission shows, please contact our membership coordinator Scott Judy at sjudy@shermantheater.com or call 570-420-2808**

 Is there a smoking section?

- There is a Smoking Section Available Outdoors. Smoking is not permitted anywher inside the venue. 

 Can I leave the venue and come back during the show?

- No Re-Entry: Once your ticket is scanned upon entering the theater, you cannot leave and come back. All exits are final, excluding the designated smoking area.

 Do you have a coat check?

- Coats can be checked in at the entrance of the theater. There is a fee for Coat Check. We are not responsible for any lost items.

Where can I park?

- The Sherman Theater has no designated parking, but there is ample street parking throughout the downtown.  Parking in Stroudsburg is free after 6pm.

What is your policy on alcohol?

- For most events at the Sherman Theater, alcoholic beverages are available for purchase. All guests are required to show ID to purchase alcohol. Guests are not permitted to bring alcohol beverages from outside and may not leave with alcohol purchased inside the Sherman Theater. Management reserves the right to refuse the sale of alcohol to any guest for any reason or remove anyone who is visibly intoxicated, violent, disruptive, or impaired by other means. If you are refused entry or removed from the venue for any reason, no refunds will be offered.

- Please be aware that it is the policy of the Sherman Theater to require all guests to present a valid form of ID with proof of age in order to purchase alcoholic beverages.

- By state law, we accept only the following forms of identification:

     - A valid passport

     - A valid U.S. military ID

     - A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada (Canadian ID other than a valid passport will not be accepted)

Can I bring my pet?

- The Sherman Theater has a strict policy towards animals on the premises and therefore does not allow animals or pets at the Sherman Theater under normal circumstance, with the exception of service animals such as guide dogs. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

Are you Handicapped Accessible?

- The Sherman is Handicapped Accessible.  Call ahead for special assistance, 570-420-2808.

Is there a lost and found?

-The Sherman Theater is not responsible for any lost items. However, any items found will be held in the box office for pickup. If you feel you lost something at one of our shows, call the theater and we will help you to the best of our ability.

What time does the show start or end?

The starting time for each show is generally (but not always) 60 minutes after doors open. The ending time varies by show (and generally we don’t exactly know) you should check with security or the box office on the way in for information.

It’s snowing or raining outside, is my show cancelled?

It is rare for an event to be cancelled due to weather.  If the show were to be cancelled, it would be posted on our website and social media and an email would be sent to all ticketholders who provided an email.  You can also call the box-office to see if your show has been cancelled.   If the show has not been cancelled, refunds are not issued due to weather concerns.

 How do I get there?

Click here for directions to the Sherman Theater

 I won tickets from a radio station, but I can't go to the show. Can I put my friend's name on the list instead?

That's solely up to the radio station, not the Sherman Theater. Once we have a list from a station, we can’t make any changes to it. You should contact the station well in advance of the show to see if they allow such changes to be made.

 

 Can I rent the Sherman for my own event?

 

- If you are interested in renting the theater for a personal event, e-mail all inquiries to: info@shermantheater.com

 

 

“This institution is an equal opportunity provider and employer.”

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.esda.gov/complaint filing cust.htm/, or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington D.C. 20250-9410, by fax (202)690-7442 or email at program.intake@usda.gov.