FAQ

I won tickets from a radio station but I can’t go to the show. Can I put my friend’s name on the list instead?

That’s solely up to the radio station—not the Sherman Theater. Once we have a list from a station we can’t make any changes to it. You should contact the station well in advance of the show to see if they allow such changes to be made.

How do I get to the Sherman Theater?

Click here for a list of different directions depending on your location.

 

Are shows canceled due to weather?

It is rare for an event to be canceled due to weather. If the show were to be canceled, it would be posted on our website and social media and an email would be sent to all ticketholders who provided an email. You can also call the box-office to see if your show has been cancelled. If the show has not been cancelled, refunds are not issued due to weather concerns.

What time does the show start or end?

The starting time for each show is typically sixty (60) minutes after doors open. The ending time varies by show. Please check with the box office the day of your show for more information.

Is the Sherman Theater handicap accessible?

The Sherman Theater is handicap accessible. For accommodations please call 570.420.2808 for special assistance.

What is your policy on alcohol?

For most events at the Sherman Theater alcoholic beverages are available for purchase. All guests are required to show I.D. to purchase alcohol. Guests are not permitted to bring alcohol beverages from outside and may not leave with alcohol purchased inside the Sherman Theater. Management reserves the right to refuse the sale of alcohol to any guest for any reason or remove anyone who is visibly intoxicated, violent, disruptive, or impaired by other means. If you are refused entry or removed from the venue for any reason, no refunds will be offered. Please be aware that it is the policy of the Sherman Theater to require all guests to present a valid form of ID with proof of age in order to purchase alcoholic beverages.

By state law, we accept only the following forms of identification:

– A valid passport

– A valid U.S. military I.D.

– A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada (Canadian I.D. other than a valid passport will not be accepted).

Where can I park?

The Sherman Theater has no designated parking, but there is ample street parking throughout the downtown. Parking in Stroudsburg is free after 6:00 P.M..

Do you have a coat check?

Coats can be checked in at the entrance of the theater. There is a fee for Coat Check. We are not responsible for any lost items.

Is there a smoking section?

There is a smoking section provided that is not the main entrance to the theater. Smoking is not permitted anywhere inside the venue.

Will there be seats available at my show?

Shows at the theater vary; some have seats, some do not. Reserved balcony seating for GA shows are only available to members of the Sherman Theater. For seated shows, VIP and Skyboxes are available for purchase. If you have any concerns, please call the box office at 570.420.2808.

**Some GA shows are standing shows and seats may not be available. The reference to section, row, and seat numbers on the tickets are only a method accounting. If you have any questions about reserved seating and early entry at general admission shows, please contact our membership coordinator Scott Judy at sjudy@shermantheater.com or call 570-420-2808.**

What forms of payment do you accept?

We accept cash and credit cards: Visa, MasterCard, and Discover.

Are tickets available the day of the show?

You may purchase tickets at the box office the day of show if any tickets are still available.

How will I know if a show is canceled?

If a show is cancelled at the Sherman for any reason, it will be on the theater website. Every effort will be made to contact ticketholders directly to let them know of the cancellation.

Can I get a refund?

Tickets are non-refundable except in the event of a cancellation and then tickets are refundable at the original point of sale.

How do I purchase tickets? Are there ticket fees?

Tickets for shows at the Sherman Theater can be purchased in person at the box office. Tickets purchased at the box office will incur a $3 fee. Tickets may also be purchased on our website, by phone, and through Ticketmaster. All tickets purchased online or via the phone will incur applicable Ticketmaster fees.

Do children need a ticket?

Anyone attending a show at the Sherman Theater does need a ticket regardless of age unless otherwise stated.

I saw tickets for sale on another website and they were more expensive. Are these tickets real?

Third party “ticket resale” web sites create the illusion that they have “special access” to the best seats in the house, or that they are authorized sellers for the Sherman Theater, but all they do is purchase tickets from the Sherman or private individuals and resell them at inflated prices. None of the price markup benefits the theater or the artist, who were the entities that put up the money and the time and the energy to create the show in the first place, and the Sherman Theater can’t confirm that tickets purchased from anywhere other than Ticketfly.com or the Sherman Theater directly are valid.

Can I bring a camera?

Non-professional, non-flash still photography is permitted unless otherwise specified. Cameras that are able to attach a lens are prohibited. Theater management reserves the right to confiscate said device or observe the content being deleted.

Can I re-enter the theater?

The Sherman Theater has a “no re-entry” policy during events. Any circumstances where a guest may feel their re-entry is permitted is to be handled at the discretion of Front of House management or security.

What if my items got lost?

The Sherman Theater assumes no responsibility for lost items at events. All lost and found items are to be handed to the nearest security personnel, Front of House staff or the box office. Any items left at the theater beyond fourteen (14) days will be disposed of or donated.

Are there hotels in the area?

We have a number of hotels that are within walking distance or a short drive from the theater. Click here for hotel listings.

Do you carry first aid?

In the event of an emergency, managers and head Front of House staff have been trained and certified to perform First Aid, CPR, and properly use our on-site defibrillator. Please alert security or theater staff as soon as you notice an emergency.

What is your entry inspection policy?

All patrons are subject to pat-downs, wand scans, and a visual bag inspection to prevent prohibited items from entering the venue.

What if there are emergencies/evacuations?

Proper contingency plans for security and trained guest services are in place to ensure the safety of all guests. In the event of an emergency or evacuation, patrons are to follow the instructions of the theater staff and/or emergency responders.

Can I bring my bags/purses/backpacks/large bags/suitcases inside?

All bags are subject to search upon entry to the theater. Any bags larger than fourteen (14”) inches are prohibited inside the venue.

Are animals allowed in the theater?

With the exception of service animals, any other animals or pets are prohibited anywhere in the theater.

 

Are minors allowed to shows?

All shows are for all ages unless otherwise specified.

Do young children need a ticket?

Anyone attending a show at the Sherman does need a ticket regardless of age unless otherwise stated.

When do shows start?

Show times depend on an agreed time between promotor and and talent. Check your tickets or our website for details.

Where can I get tickets to Sherman Theater shows?

Members can buy tickets before being released to the public by phone. Once a show is publically announced, tickets are accessible through our box office, over the phone, or our website.

Can I get a refund?

Tickets are non-refundable except in the event of a cancellation or under unforseeable extenuating circumstances, and then tickets are refundable at the original point of sale.

How will I know if a show is cancelled?

If a show is cancelled at the Sherman for any reason, it will be on the theater website. Every effort will be made to contact ticketholders directly to let them know of the cancellation.

Where can I pick up my Will Call tickets?

Will Call is located in the box office of the venue. Tickets may either be held in the Will Call or mailed to your home, depending on your request.

Are tickets available the day of the show?

Day of Show Tickets: You may purchase tickets at the box office the day of show if any tickets are still available.

Do you have a bar & concession?

We have a full bar and concession stand. Stations are cash only. Debit for cash is available at the box office day of show for all patrons.  (and yes food and beverages are permitted in the auditorium.)

The Sherman Theater upholds a maximum of two alcoholic beverages sold to each guest, per purchase.
If security has not verified your identification and/or your wristband is not visible, you will not be served. Acceptable forms of ID are: Driver’s License, Passport, State Issued I.D. with photo, and Military I.D. with photo.

 

Can I bring in my own water?

Outside food and beverages, including water, are not permitted in the Sherman Theater at any time.

When are you open?

Although there are office personnel Monday – Friday, the theater is closed unless shows are going on.

When is the box office open?

Our Box Office opens 2 hours prior to doors on show nights.  You may purchase tickets to any of our shows at our Box Office.

Do you have a lost and found?

Yes. Our lost and found is located at the box office. During the week, our office personnel have a lost and found for when the box office is closed.